Do you accept returns or exchanges?
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return for a refund.
All return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable. We recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit.
We charge an additional $6 restocking fee that will be deducted from your return.
We also offer returns in exchange for full store credit which is available for 1 year.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, please go to our return centre at the bottom of the page.
We encourage thoughtful shopping by providing detailed product descriptions, sizing guides, and high-quality imagery to help you make an informed purchase.
If you have any questions before placing your order, feel free to contact us. We are happy to assist!
What if my item arrives damaged or incorrect?
Please inspect you order upon reception and contact us immediately (within 24 hours) if the item does not match the description or if you receive the wrong item so that e can evaluate the issue and make it right.
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment within 10 business days.
How long do I have to return my item ?
You have 7 days from the date of delivery to request a return.
Who pays for return shipping ?
Customers are responsible for all shipping costs.
How do I start a return ?
Check out our Return Centre tab at the bottom of the page. Enter your order number and email address, then follow the prompts to begin your return.
What condition must items be in to be returned ?
All items must be unused, unworn, and in their original condition with tags and packaging intact.
Can I exchange my item ?
Yes, we accept exchanges for any item purchased in our store. All returns will be inspected upon receipt, and if accepted, you may exchange your item for another product. Due to the curated nature of The Collection Edit, the same item may not always be available; however, you are welcome to select a new item of your choice.
Are shipping fees refundable ?
No, original shipping charges are non- refundable.
Can I get a store credit ?
Yes. We offer returns in exchange for full store credit which is available for 1 year.
How long will it take to process my return ?
Once we receive your return, please allow 5 - 7 business days for processing and refunds.
Why do you charge a restocking fee ?
We charge a small restocking fee to help cover the costs involved in processing returns, including quality checks, repackaging, making items available for resale. This ensures we can continue offering carefully curated products at the best possible prices for all our customers.